i am kathleen sebelius secretary of health under president obama. now a lot of folks have been talking about our our new health care enrollment web site and how it's been crashing and freezing and shutting down and stalling and not working and breaking and. tonight i have a number of friendly tips to help you do with those technical problems. for example have you tried restarting your computer? sometimes it helps to turn the computer off and then turn it back on. we don't know why, it just does. if our web site still isn't loading properly we are probably just overloaded with traffic, millions of americans are visiting health terror -- healthcare.gov which is great news. unfortunately the site was only designed to handle six users at a time. so if you are in a rush, consider using our web site with simpler fonts and graphics. or if a regular english site isn't working try signing up in a different language like say icelandic. and then choose one of four simple plans. now that's fun. and if the site keeps freezing we have provided links to other help